Customers who sell energy back to Florida Power and Light are known as netmetering customers. The “netmeter” is a bidirectional meter that records energy in both directions to and from the utility. FPL has a special netmetering department. However, they do not publish a phone number for this department.
If you want to speak to someone at FPL about your netmetered account, you need to leave a message for them to call back. They quote a three business day call back timeframe. In my experience, they call back about one out of three times.
This kind of customer service is unacceptable. FPL is generally a solar-friendly utility, and once you get the right person on the phone they are very helpful and knowledgeable. The problem is reaching the right person when you need them!