Note: The information contained in this periodical weblog may be outdated. This was my personal weblog published before January 1, 2015. Since then I have been the co-owner and Principal Solar Designer at Florida Solar Design Group.

FPL Customer Service for Solar Customers

Customers who sell energy back to Florida Power and Light are known as netmetering customers. The “netmeter” is a bidirectional meter that records energy in both directions to and from the utility. FPL has a special netmetering department. However, they do not publish a phone number for this department.

If you want to speak to someone at FPL about your netmetered account, you need to leave a message for them to call back. They quote a three business day call back timeframe. In my experience, they call back about one out of three times.

This kind of customer service is unacceptable. FPL is generally a solar-friendly utility, and once you get the right person on the phone they are very helpful and knowledgeable. The problem is reaching the right person when you need them!

3 Comments

  1. Author

    Just as an update, I did get someone one the phone yesterday, and she was kind enough to provide her direct phone number. It seems like they are warming up to incoming phone calls…

  2. Author

    I’ve had mixed results with email, too. My point is, what is the big secret with this department. Why not publish the number or allow customer service reps to transfer you?

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